Terms & Condition
1. Delivery Policy: We respect your desire for timely delivery. However, if contact information is incomplete or the recipient is unavailable, we may need to contact them directly to ensure successful delivery. No refunds will be issued for failed deliveries due to inaccurate addresses or recipient unavailability.
2. Non-Delivery Charges: You will be charged for undelivered orders if the address is incomplete, the recipient is unavailable, or refuses to accept the order. Due to the perishable nature of organic products, refunds are only available for non-perishable items in our inventory.
3. Payment Disputes: We maintain a zero-tolerance policy toward fraudulent transactions. We reserve the right to pursue legal remedies for chargebacks or fraudulent orders.
4. Product Warranties: For branded items, all warranties are handled by the original manufacturer. We are not responsible for defects or claims after sale.
5. Prohibited Activities: This website is for personal use only. Prohibited activities include but are not limited to:
- Fraudulent or illegal activities
- Unauthorized commercial use
- Data scraping or automated access
- Impersonating other users
- Harassment or abuse of our services
- Any malicious activities
Payment Terms: Order cancellations are limited to 15 minutes after placement. Refunds take 2-7 working days to process. Credit/debit cards must belong to the user or have proper authorization.
Cancellation & Refund Policy
Please read all terms carefully as you are bound by these conditions regardless of your location.
1. Product Substitution: We reserve the right to substitute products with suitable alternatives if the original item is unavailable. Product images are for reference only - actual products may vary in appearance while maintaining the same quality and quantity. No refunds will be issued based on visual differences from online images.
2. Delivery Time: We guarantee delivery on the specified date but cannot guarantee specific time frames. No refunds will be issued for deliveries outside requested time windows.
3. Order Cancellation: Orders may be cancelled within 15 minutes of placement. We reserve the right to cancel orders based on inaccurate information and will notify you immediately of any cancellations.
Delivery Policies
Product Delivery: Products will only be delivered to the specified address. If the recipient is unavailable, the customer accepts full responsibility for the order.
For deliveries to hospitals, hotels, or event venues, we may leave products with reception staff. Proof of delivery may not always be available for such locations due to venue policies or circumstances.
Legal Terms
Governing Law
These terms are governed by the laws of the delivery country. All disputes are subject to the exclusive jurisdiction of the respective country's courts.
License & Usage
You may view and print individual pages for personal, non-commercial use only. All other uses are prohibited without written consent. You may not modify, copy, distribute, or resell any content from this website.
Intellectual Property
All content, trademarks, and intellectual property on this website are protected by copyright and international law. Unauthorized use is strictly prohibited. Content is provided "AS IS" for personal use only.
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.